Head of Operations

The Role
In Thailand there are over 10 million students in our public school system, and yet ~50% leave the system without basic reading, writing and critical thinking skills. Unfortunately, most of them are from low income families, so this contributes to growing injustices and weak human capital in our country. This is unacceptable if we want our new generation to remain relevant and competitive and support an aging society in the next 10 years. At Teach For Thailand, we are working to change this. We believe in the potential of all children and are working to create a different future for kids growing up in low income communities. Today, we have 73 participants in our two-year leadership development program, 114 ambassadors, and 15 team members who are committed to expanding educational opportunity through their leadership in schools and across all sectors. Over the next 2 years, we aim to grow our movement to 150 participants who collectively will impact 30,000 children in classrooms, along with 200 ambassadors and 25 staff serving as leaders to address systemic causes of educational inequity across all sectors. To achieve this, we need a Head of Operations who can help Teach For Thailand attract, develop, and retain top talent; build staff engagement and an organisational culture focused on impact; manage its financial, technology and office resources; and shape its overall strategy through the strategic planning process.
 
An ideal candidate is a natural leader with a strong track record of leading teams, building a strong team culture and managing operations successfully. You have a knack for dealing with ambiguity by bringing order to chaos. Over time you will be responsible for evolving the structures and roles on the TFT team to match what is required to achieve our vision as we grow. You will keep expectations high so that we can fulfill our mission and make a lasting impact. The Head of Operations will report directly to the COO and work alongside the senior leadership team.
 
Responsibilities
  • Manage all strategies and processes related to staff recruitment, engagement, retention, development and evaluation
    • Fill job openings by overseeing all aspects of talent attraction and selection and continually optimizing the process and system to ensure that Teach For Thailand have good hires with the right experience
    • Develop and manage the performance management process
    • Manage and continuously improve systems for staff compensation and benefits and career development
    • Design and operationalize organisation-wide and role-specific learning and professional development programs and tools
    • Build a strong team culture so that staff have an inspiring, fulfilling and sustainable experience that leads to high engagement and performance
 
  • Oversee all aspects of finance and accounting and develop long-term financial plans and systems to ensure the organisation’s financial sustainability
    • ​Develop short, medium and long-term financial plans and projections; partner with the senior leadership team and provide strategic recommendations to them based on financial analysis and projections
    • Manage budget-to-actual variances by reviewing budgets on a monthly basis, with a view to identifying variances and adjusting the budgets as appropriate
    • Oversee all accounts, ledgers, and reporting systems provided by our accounting outsourcing service to ensure correctness and full and timely compliance with regulatory requirements
    • Build a culture of thoughtful spending and expense tracking so that Teach For Thailand can be a good steward of donor resources
 
  • Manage the organisation’s technology to support our work
    • Manage the organisation’s web-based data management systems (e.g., Salesforce.com), including developing and maintaining our systems and training staff on their use
    • Maintain and improve the technology that the organisation uses (e.g., Google Drive, WorkPlace, Zoom, etc.) and ensure data integrity  
    • Recommend new technology as appropriate
       
  •  Build a high performing team and a supportive working environment
    • Manage a team of ~2-3 people so that they are high performing and successful; coach, mentor and develop them professionally and cultivate them to be future leaders of our organisation
    • Put appropriate processes and policies in place to ensure organisational effectiveness and compliance with Thai labor law
    • Oversee office management to provide resources and support to staff to do their job properly
  •  Contribute to and shape Teach For Thailand’s overall organisational strategy​
    • Partner with the CEO and other teams to run the strategic planning process and help create organisation-wide goals and strategies around program growth; student, school and community impact; organisational strength; and other areas of focus
    • Conduct regular organisation-wide strategic reviews to ensure that Teach For Thailand is making progress on its goals
    • Provide leadership for the organisation by representing the vision, mission, and core values of the organisation, both internally and externally
    • Work on key strategic initiatives and issues to optimize operations and maximize impact
 
Requirements
  • Bachelor’s degree or above
  • Fluency in Thai and very good command of English
  • Experience working in a high growth and fast paced startup environment highly preferred
  • 10+ years of professional full-time experience, with proven track record of leading teams and managing operations
  • 5+ years of management experience in human resources, with exposure to finance and technology
Skills, Knowledge and Mindset
  • A deep commitment to education equity - a belief that all children can succeed regardless of their background  
  • Visionary leadership skills, with the personal drive and energy to inspire and motivate colleagues and peers
  • Ability to work effectively with ambiguity in an organisation transitioning out of its startup phase, including the willingness to operate outside of one’s formal role to ensure the success of the broader organisation
  • A learning orientation - commitment to development and openness to feedback
  • Exceptional interpersonal skills - ability to establish and manage authentic working relationships with people of all working styles to get things done
  • Exceptional organisational skills - ability to manage multiple complex projects independently to achieve results, with great attention to detail
  • High levels of integrity and accountability
  • Exemplify Teach For Thailand’s core values: Lead by Example, Students First, Constant Learning, Sense of Possibility, Relationships Matter, and Open and Honest
 
Compensation
Salary is competitive in the Thai context and depends on prior experience. Benefits include medical insurance, a generous leave policy, and possible opportunities for travel. Additionally, there is ample opportunity for professional development and mobility within the organisation as well as access to professional development through the Teach For All global network.
 
To Apply
Please send your resume and a one-page cover letter to careers@teachforthailand.org and specify in the subject line the position you are applying for.
 
Only shortlisted candidates will be contacted.
 
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